Frequently Asked Questions

Bio Grade Peptide is a U.S.-based supplier of research-grade compounds sold exclusively for lawful laboratory and scientific research purposes. We supply qualified researchers, laboratory professionals, and academic and institutional purchasers with high-purity compounds backed by third-party testing.
Our products are intended for qualified researchers, scientists, and laboratory professionals aged 18 and over who are purchasing for lawful, in-vitro scientific research purposes only.
No. Our products are not consumer products and are not intended for personal use of any kind. All products are sold strictly for laboratory and scientific research purposes.
Do you have a physical storefront? No. Bio Grade Peptide operates exclusively online at www.biogradepeptide.com.
No. Bio Grade Peptide is a research materials supplier. We do not provide medical advice, healthcare services, treatment recommendations, or clinical guidance of any kind.
Email us at support@biogradepeptide.com or use the contact form at www.biogradepeptide.com/contact. Include your order number for any order-related inquiries.

General Questions

Product Information

All Bio Grade Peptide products are supplied as lyophilized powder. Lyophilization is a standard freeze-drying process widely used in research settings to preserve compound stability during shipping and storage.
Lyophilized powder is the industry-standard format for research-grade compounds. It provides superior stability and shelf life compared to liquid formulations, making it the preferred format for laboratory research environments.
Storage conditions are specified on each product page and on the Certificate of Analysis included with your order. General guidelines for lyophilized research compounds include keeping products away from light, heat, and moisture. Always refer to the product-specific storage instructions for accurate guidance.
All Bio Grade Peptide products are third-party tested and meet the purity specifications stated on each product page. Batch-specific purity data is available in the Certificate of Analysis for every product we sell.
No. Our products are not approved by the U.S. Food and Drug Administration for human consumption, therapeutic use, diagnostic use, or any clinical application. All products are sold strictly for laboratory and scientific research purposes.

Technical and Compliance

Research Use Only means our products are intended exclusively for lawful, in-vitro laboratory and scientific research. They are not intended for human consumption, veterinary use, or any medical, diagnostic, or therapeutic purpose.
No. Our products are not intended for human consumption, administration, or use of any kind. They are strictly for laboratory research purposes only.
No. Our products are not intended for veterinary use or administration to animals of any species.
No. Bio Grade Peptide does not provide usage instructions, dosage recommendations, or administration guidance of any kind. Our products are research materials supplied to qualified professionals who work within their own institutional and regulatory frameworks.
No. Bio Grade Peptide is a research materials supplier. We do not provide medical advice, healthcare services, treatment recommendations, or clinical guidance of any kind.
Purchasers are solely responsible for ensuring that their acquisition, handling, storage, use, and disposal of our products complies with all applicable local, state, federal, and international laws and regulations.

Technical and Compliance

Research Use Only means our products are intended exclusively for lawful, in-vitro laboratory and scientific research. They are not intended for human consumption, veterinary use, or any medical, diagnostic, or therapeutic purpose.
No. Our products are not intended for human consumption, administration, or use of any kind. They are strictly for laboratory research purposes only.
No. Our products are not intended for veterinary use or administration to animals of any species.
No. Bio Grade Peptide does not provide usage instructions, dosage recommendations, or administration guidance of any kind. Our products are research materials supplied to qualified professionals who work within their own institutional and regulatory frameworks.
No. Bio Grade Peptide is a research materials supplier. We do not provide medical advice, healthcare services, treatment recommendations, or clinical guidance of any kind.
Purchasers are solely responsible for ensuring that their acquisition, handling, storage, use, and disposal of our products complies with all applicable local, state, federal, and international laws and regulations.

Ordering

How do I place an order? Browse our catalog at www.biogradepeptide.com, add products to your cart, and complete checkout. You will receive a confirmation email once your order is processed.
Modifications may be possible if requested before the order has been processed for shipment. Contact support@biogradepeptide.com immediately with your order number. We cannot guarantee changes once processing has begun.
Cancellation requests received before shipment will be accommodated where possible. Once an order has shipped it cannot be cancelled. Contact support@biogradepeptide.com immediately with your order number.
You will receive an automated confirmation email at the address provided at checkout. If you do not receive one, check your spam folder or contact support@biogradepeptide.com.

Payment

We accept Visa, Mastercard, American Express, and additional payment methods displayed at checkout. All transactions are processed through PCI-DSS compliant payment gateways using industry-standard encryption.
Yes. Bio Grade Peptide does not store complete payment card data on its servers. All payment information is transmitted directly to our payment processor through secure, encrypted connections.
Yes. An order confirmation serving as your receipt is emailed automatically upon completion of your purchase.

Shipping & Delivery

Orders placed before our daily cutoff time on a business day are generally shipped the same day. Orders placed after the cutoff or on weekends and holidays ship the following business day.
Yes. Tracking information is emailed to you once your order ships. If you have not received tracking within one business day of your expected ship date, contact support@biogradepeptide.com with your order number.
No. Bio Grade Peptide does not provide usage instructions, dosage recommendations, or administration guidance of any kind. Our products are research materials supplied to qualified professionals who work within their own institutional and regulatory frameworks.
Customers are solely responsible for providing an accurate shipping address at checkout. Contact support@biogradepeptide.com immediately with your order number if a correction is needed. Corrections before shipment will be accommodated where possible but cannot be guaranteed. Orders delivered to an incorrectly entered address are not eligible for replacement or refund.
Address changes before shipment will be accommodated where operationally possible. Once a tracking number has been issued, changes are outside our control. Contact us immediately if you need to request a correction.
Delivery timeframes depend on your location and the shipping method selected at checkout. Estimated delivery times are displayed at checkout and are estimates only, not guaranteed delivery dates. Bio Grade Peptide is not responsible for carrier delays.

Refunds & Returns

All sales are final. Bio Grade Peptide does not offer refunds under any circumstances. We encourage all customers to review product information carefully and contact us with any questions before placing an order.
No. We do not accept returns of any product for any reason once an order has shipped.
No. Exchanges are not offered. All sales are final.
If your order arrives with visible shipping damage, contact support@biogradepeptide.com within 48 hours of confirmed delivery. A replacement shipment is the only remedy available — no refunds or credits are issued. Your claim must include your order number, photographs of the outer shipping box, photographs of the shipping label, and photographs of the damaged product.
Damage claims must be submitted within 48 hours of confirmed delivery as shown in carrier tracking. Claims submitted after this window may not be reviewed.
An approved claim results in a single replacement shipment of the same product and quantity. No refund, store credit, or cash reimbursement is issued under any circumstances.